Delivery Issues on H&M (and How to Fix Them)
Most H&M deliveries arrive without issue, but the few that go wrong have a standard playbook. Resolution is usually fast if you act in the right order.
Late delivery
Wait 48 hours past the estimated date — most late packages arrive within that window. After that, contact H&M via the order page.
Marked delivered but missing
Check delivery photos, ask household and neighbors, and look in usual hiding spots. If still missing after 48 hours, contact H&M for a refund or replacement.
Damaged package
Photograph the box and contents on arrival. Use the order page to request a refund or replacement; pictures speed up approval.
Wrong address
If you spot the wrong address before dispatch, edit the order. After dispatch, contact the carrier to reroute or hold for pickup.
Frequently asked questions
Will H&M refund a lost package immediately?
Usually yes for own-fulfilled orders. Third-party seller orders may require seller cooperation first.
Do I need a police report for a stolen package?
Not for H&M's own refund process, but useful if you also file with your home insurance.
Related guides
Delivery Options on H&M
A breakdown of H&M delivery speeds, costs, and pick-up alternatives — and how to pick the right one.
Shipping Charges on H&M
How shipping fees are calculated on H&M — by weight, size, distance, and membership.
Express Delivery on H&M
When to use express delivery on H&M, what it costs, and the guarantees behind it.
International Shipping on H&M
Order from H&M to another country — supported destinations, duties, and tracking realities.