How to Verify a H&M Account
Verification confirms you own the account and unlocks features like payments, higher selling limits, and Buy Now Pay Later. Most steps are instant; ID verification can take a day.
Verify your email
Open your H&M settings and click Verify email. H&M sends a confirmation link — click it within the time limit shown.
Verify your phone number
Add your phone in account settings and request the verification SMS. Enter the code on the same screen.
ID verification (when required)
For sellers, high-value transactions, or some regional rules, H&M may ask for a government ID. Upload a clear photo of a valid passport or driving licence. Approval normally takes 24-48 hours.
Verify your address
Some H&M services require address verification via a code mailed to your home or via a utility bill upload.
Frequently asked questions
Is verification mandatory on H&M?
Basic email verification is. Phone and ID are required for specific features.
How long does ID verification take?
Usually 24-48 hours. During peak periods (holidays, launches), allow longer.
Related guides
How to Create a H&M Account
A step-by-step guide to opening a new H&M account, choosing a strong password, and verifying your details.
How to Register on H&M
Register a new H&M account from scratch, including the verification email and the first settings you should change.
How to Log In to H&M
Sign in to your H&M account on desktop, mobile, or the app, plus quick fixes for common login errors.
How to Reset Your H&M Password
Reset a forgotten or compromised H&M password and pick a strong replacement to keep your account secure.